Privacy Policy

This Policy applies to our websites, application, products or services that link to this policy or do not have a separate privacy policy (collectively our “DogRaces Membership Portals”).

The purpose of this privacy policy is to give you a better understanding of:

what information we collect;

how we use that information;

how this information is shared;

your rights; and

other useful privacy and security related matters.

We hope you take the time to read this policy. It is important to check back often for updates to this policy. If we make changes, we consider to be important, we will let you know by placing a notice on the relevant Service and/or contact you using other methods such as email.

Who is the Data Controller?

The dograces.co.uk data controller is Chris Bennett, Perrins Close, Malvern.

And, what about the Data Protection Officer, again it is Chris Bennett, Perrins Close, Malvern.

Yes, I am the owner of this website and can be reached at [email protected], our best point of contact is through the email address shown above.

Information we collect

When you use our Services, we collect the following types of information:

Information you provide us:

We collect information about you during the account registration process for any of our Services. This information may include but, is not limited to your name, postal address, e-mail address, phone number. No credit/debit card details are stored as everything is secure through either PayPal or Stripe. Any other details as might be requested from you for the purpose of registration and/or continued use of our Services.

We may also collect information from you if you request information or customer support.

Additional Information collected:

We may also collect the following information:

name, contact information and message if you contact us or participate in a survey, contest or promotion;

details such as traffic information, location data, and other communication data (including IP address and browser type) collected by your availing of the Services;

device information including unique device identified;

pages visited and content viewed, links and buttons clicked, URLs visited before and after you use our Service. For more information about cookies and how to manage them please see our Cookie Policy;

information and communications on forums on the websites, including chat messages and message boards, profile comments with us or other users;

your betting activity is not stored by us, no bets can be made on our website.

your social media profile details (name, profile photo and other information you make available to us) when you connect with or contact us through a social media account;

information derived based on profiling activity (see below); and

information from third-party databases to comply with our legal and regulatory obligations.

Third-Party and Publicly Available Sources

Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties such as our partners, service providers and publicly available websites (i.e. social media platforms), to comply with our legal and regulatory obligations, offer Services we think may be of interest, to help us maintain data accuracy and provide and enhance the Services.

If you log in to one of our products through Facebook, Facebook provides us with some of your Facebook user details. We may use these details for the purposes of our registration process and to market our products and services to you on Facebook.

Cookie Collection

We collect browser and cookie information when you first navigate to our website. We use cookies to give you better customer experience and for use of access. Certain cookies will allow you to leave and re-enter our Website without re-entering your password. This will be monitored by a web server. For more information on the use of cookies, how you can control their use, and information relating to our internet-based and mobile advertising, see our cookies policy here.

How do we use this information?

We process personal information for these Services- and business-related purposes:

Account setup, verification, and management: We use personal information such as your name, email address, phone number, and information about your device to set up and administer your membership account, provide technical and customer support and training, verify your identity, process payment information and send important account and Service information.

As a condition to using our Services, we may ask you to share your actual geolocation so we can ensure that we are authorized to provide the Services to you in your location. The above processing is required in order for us to provide the Services to you pursuant to our terms and conditions.

We may ask you to verify your age and accuracy of your registration details, including disclosure of such information to third parties e.g. financial institutions and third-party reference agencies. This is required for the purpose of our complying with our legal obligations.

We may also use personal information to enforce our terms and conditions.

Personalization: We may use personal information to deliver a better experience with our Services. This is processing which is necessary for the purpose of our lawful interests in delivering or presenting relevant content to our customers.

Marketing and events: Subject to any preferences you have expressed (where applicable), we may use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, online, push notification or otherwise. We may do this during the period of your membership with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the membership has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you.

If we send you a marketing email or SMS, it will include instructions on how to opt-out of receiving these marketing communications in the future. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Please remember that even if you opt-out of receiving marketing emails, we may still send you important Service information related to your accounts and subscriptions.

Most browsers and applications also allow you to control notifications settings. For example, when you first visit our website, you may be asked to allow or block notifications from our application. Please refer to your browser/app settings for full details.

We will, from time to time, send you marketing material that may be of particular interest or benefit to you based upon your previous activity, visits, and interests. These marketing messages will provide you with information about any changes, new services, promotions or offers available to you by dograces.co.uk and information about products and services provided by our selected partners and third parties.

Except where we use your personal data for marketing purposes on the basis of your prior written consent and subject to any opt-out preferences you notify to us in respect of electronic direct marketing communications, we process personal data for marketing purposes as necessary for the purpose of our lawful interests in promoting our products and services.

We may publish members/or usernames, along with any correspondence or testimonials received, on our websites or through Facebook in accordance with our lawful interests.

Risk Management: In order to give and or enhance the Services to you and for our lawful purposes, we may process personal data to evaluate and manage risks to our business.

Display and Ascertain ads and Services: We use a combination of the information collected such as advertising cookies, your email address and your onsite activity to show you targeted and relevant advertisements on a selection of whitelisted websites across the world wide web and social media websites. This information can also be used to measure and analyze the effectiveness and reach of these ads, to help us improve and refine our marketing strategy in accordance with our lawful interests.

Surveys and polls: If you choose to participate in a survey or poll, any personal information you provide may be used for marketing or market research purposes in accordance with our lawful interests.

Techniques, Study and Expansion: We use personal information for internal study and expansion purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to build new content, products, and services. To carry out testing and analysis. This processing is necessary for the purpose of our lawful interests.

Messaging, and Community Forums: Depending upon the Service, the personal information you choose to post, share, upload, or make available is public and visible to others who use those Services. You should never post or share any information that is confidential or about others unless you have permission to do so. We may use the information you provide in community and event profiles and messaging to personalize your experience and to make content and peer connection recommendations. These services may have their own terms and conditions and, where appropriate, their own privacy statements.

Legal and regulatory obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (1) under applicable law, which may include laws outside your country of residence; and (2) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence.

Profiling: In accordance with our lawful interests detailed below or to comply with our legal obligations, we may carry out profiling and analysis based upon your location data, age, and activity, interests, and behaviors for the following purposes:

Customer segmentation to offer you tailored products and services, and more relevant marketing.

Risk and trading analysis;

Licensing and legal obligations i.e. Responsible Gambling, Anti Money Laundering, Age Verification, prevention of fraud and to ensure the integrity of sporting events.

Other purposes: We may be required to use and retain personal information for; loss prevention; and to protect our rights, privacy, safety, or property, or those of other persons in accordance with our lawful interests.

How is the information shared?

Your personal information may be transferred or disclosed to any company within our Group or, subject to appropriate agreement, to third parties, for the processing of that personal information based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures.

Within Your Membership:

Any reference to “Membership” within this Policy includes all apps and groups related to this website We may use any information from any member of dograces.co.uk may use and share, for the following purposes:

Account set up, verification and management;

Marketing and events

Risk management; and

Legal and regulatory obligations.

Our third-party service providers & partners:

We dograces.co.uk may, from time to time, retain trusted third parties to process your information to provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys.

Third Parties Shared Information Reasons:

We will share personal information when we believe it is required, such as:

To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence;

Your personal information including, but not limited to, your registration details, records of payments, device information, etc., may also be disclosed to any regulatory or sporting body (with whom the dograces.co.uk has agreements (Memoranda of Understanding or “MOUs”) for the sharing of such data) in connection with policing the integrity or enforcing the rules of a sport or game and/or prevention and detection of crime and where the Group considers that there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game based upon our assessment of your betting behaviors or it may be based on information provided to us by a regulatory or sporting body. Those bodies may then use your personal information to investigate and act on any such breaches in accordance with their procedures.

International Transfers

Countries outside the EEA do not always have strong data protection laws. Where we transfer personal information from the EEA to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. For example, we use approved SSL certificates and PayPal and Stripe these are designed to ensure that the recipients of your personal information protect it. We take steps to ensure that the information we collect is processed according to this privacy policy and the requirements of the applicable law wherever the data is located. Please contact us if you require further information.

Your rights

Under the General Data Protection Regulation, you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.

Access to personal data: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please see the Contact Us section for information on how to contact us.

You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.

Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect. We provide you with account settings and tools to access the information associated with your account. We do not have access to your password, but we are able to change your password if need be.

Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.

To opt-out of marketing, you can use the unsubscribe link found in the marketing communication you receive from us. For other marketing preferences, you can visit the ‘Personal Details’ link when you log into your account or the “Contact Us Page” option within the relevant section.

Right of deletion: You can request us to delete your personal data where there is no convincing reason to continue administering. This right only applies in certain circumstances, it is not a guaranteed or out-and-out right.

Right to data portability: This right allows you to obtain your personal data that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format that enables you to transfer that personal data to another organization. You may have the right to have your personal data transferred by us directly to the other organization if this is technically feasible.

Your right to control the processing of personal data: You have the right in certain circumstances to request that we suspend our processing of your personal data. Where we suspend our processing of your personal data, we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions.

Your right to object to the processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our lawful interests. However, we may continue to process your personal data, despite your objection, where there are compelling lawful grounds to do so or we need to process your personal data in connection with any legal claims.

Your rights re-counting to automated judgment making and profiling: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process. We are satisfied that we do not make automated decisions of this nature.

How to contact us

For any requests related to your personal information or any of your rights referenced above, please feel free to contact us in one of the following ways:

Email: [email protected] with the subject line: DogRaces Privacy Policy.

Filing a complaint

If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority.

Other useful privacy & data security-related matters

Retention

We may retain personal information for as long as we reasonably require it for legal or business purposes. For the majority of the dominions in which we operate, subject to us not having a legal or regulatory requirement or a risk administration reason for retaining your information for a shorter or longer period of time, your information will not be kept for longer than 5 years after account closure. We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.

Security

We recognize that online security and data protection is an area of vital importance for all our customers, so it is important to us that you have confidence in the security of your personal details before you register an account. We are committed to employing security measures to protect your information from access by unauthorized persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration, and damage. Our online security solutions are that we use encrypted SSL, PayPal, and Stripe. Our approach by using PayPal and Stripe is focused on preventing risks. As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and we dograces.co.uk will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.